Frequently asked questions.
Do you have any questions about our concept, deliveries or technical issues? You'll find plenty of answers to your questions below.
For anyone with a quartz or mechanical watch with a physical address in Switzerland.
You benefit from a top-quality watchmaking service at a very competitive price, and you don't have to go anywhere.
On average, it takes 18 months, but not less than a year.
We use Energizer button cell batteries, which we believe are the best performing on the market.
This is the EOL (End Of Life) function, which tells you that your watch's battery is about to run out and needs changing.
You will be notified immediately and offered a choice. From the available measures, you will be given a free estimate for refurbishment. Please note that a refurbishment will extend the delivery time.
On receipt of your watch, before any work is carried out in our workshop, it will undergo a water-resistance test to a maximum of 10 bar (100 meters). Once the battery has been changed, it will undergo a second test. In the battery change report, you'll receive full water-resistance information. Even if your watch passes both water-resistance tests, our service does not guarantee it.