Privacy policy

Issue date: June 7, 2024

Our Site Team https://watch-house.ch (hereinafter referred to as the "Site") and the Site Editor, WATCHOUSE SàRL (hereinafter referred to as the "Site Editor", the "Company" or "we") are aware that the Processing of Personal Data concerning you implies a high level of trust on your part.

We take this mark of trust very seriously and make it our priority to assure you of the utmost confidentiality and security regarding your Personal Data.

We have designed our Site with the protection of your Personal Data in mind.

Please read our Privacy Policy.

Terms not defined in our Privacy Policy (hereinafter referred to as the "Policy") are specified in our general terms and conditions of use of the site. https://watch-house.ch. Terms defined in the Site Terms and Conditions are incorporated into this Privacy Policy by reference.

By using the Site, you accept the practices described below:

Definitions

• Customer Any individual or legal entity using the services offered by WATCHOUSE Sàrl.
• Communication The act of making Personal Data accessible, for example by authorizing its consultation, transmitting it or distributing it via the Site.
• Consent Consent: Active, free, specific, informed and unambiguous expression of will by which a data subject gives his or her consent to personal data concerning him or her being processed.
• Cookies A string of information, generally small in size and identified by a name, which may be transmitted to your browser by a website to which you are connected. See our Cookie policy for more details.
• Personal data Personal data: All information relating to an identified or identifiable person. This includes identifiers, such as names, audiovisual media, identification numbers, location data or online identifiers; it may also include specific elements relating to the physical, physiological, genetic, mental, economic, cultural or social identity of the person concerned.
• Site Editor WATCHOUSE Sàrl, Rue du Grand-Pont 4, 1003 Lausanne.
• File Any set of Personal Data whose structure makes it possible to search for data by data subject.
• Timepieces Watch or clock on which the Customer wishes the Company to intervene.
• Data controller The person who decides on the purpose and content of the file and who is responsible for Processing.
• Service(s) The watchmaking services offered on the Site, in particular the repair, restoration, cleaning, battery change, overhaul, glass polishing or replacement, strap shortening or repair, strap sale, water-resistance check, crown or stem-crown replacement of the User's timepiece(s) in return for payment by the Company.
• Company WATCHOUSE Sàrl, Rue du Grand-Pont 4, 1003 Lausanne.
• Website The Company's website at the following address https://watch-house.ch.
• Treatment (or "Treat") Any operation relating to Personal Data - whatever the means and processes used - in particular the collection, conservation, exploitation, modification, safeguarding, use, communication, archiving, storage or destruction of data. Please note that the verb "to process" refers to one of the aforementioned operations and is used generically in this Policy.
• User Any individual or legal entity using the website provided by WATCHOUSE Sàrl and making use of the services offered by this company.
• Visitor Any individual or legal entity browsing the website provided by WATCHOUSE Sàrl.

Data controller

WATCHOUSE Sàrl, Rue du Grand-Pont 4, 1003 Lausanne, is responsible for processing the personal data of Site Users.

Policy goal

The purpose of the Policy is to specify the procedures applicable to the Processing of your Personal Data.

The Policy applies to all use of the Site, regardless of the manner or means used. It details the conditions under which, when you use the Site, the Data Controller may Process your Personal Data.

Consent

By using or visiting the Site as a User (hereinafter referred to as "you"), you consent to the Site Editor, as the Data Controller, collecting and processing Personal Data about you as defined in this Policy.

As a User of the Site, you expressly consent to the processing of your Personal Data by the Site Editor, in its capacity as Data Controller.

By accessing, browsing or using the Site, you acknowledge that you have read and understood this Policy and agree to be bound by it and to comply with all applicable laws and regulations.

Your Consent to the Processing of your Personal Data in accordance with this Privacy Policy is given once you check the box in the pop-up window that states "I accept the terms and conditions and privacy policy" when using the Site.

Personal Data may be processed without Consent if this is necessary to assert a legitimate interest of the Company, to perform the contract entered into between you and the Company or if a national or international law or regulation so requests, requires or permits.

By submitting your Time Guard to us, you expressly agree that your Data may be used for the provision of the Services and the performance of the contract binding you to the Site Publisher.

Policy modification

The Site Publisher reserves the right to make changes to this Privacy Policy. If so, you will be informed by e-mail or by notification and your consent to such changes will be required. If you do not agree with these changes, you may no longer access the Site and/or request the Site Editor to delete your Personal Data. In this case, we assure you of the portability of your Personal Data.

Data that may be collected

Visit

data provided by the User

As a User of the Site, if you wish to use the Services, you will be asked to provide "registration" Personal Data, in particular in connection with :

• your identity ;
• your date of birth ;
• your address ;
• your e-mail address ;
• your telephone number ;
• the model and brand of the timepiece(s) you wish to entrust to us, as well as the year and place of purchase;
• any extended periods of inactivity of the Timekeeper(s); and
• any timepiece warranty still valid.

By using the Site Services, you agree that we may Process your Registration Data for billing purposes and in order to return your Timepiece to you after repairs have been approved by you in advance (in writing or orally).

Personal Data Processed in connection with the use of the Site or by electronic mail

When you access, visit or browse the Site, the Site server automatically records details of your access and actions. This includes:

• the date and time of your visit ;
• the browser you are using ;
• your IP address ;
• place and time of connection ;
• the volume of data transmitted ;
• links you could follow ;
• the web pages and content you visit; and
• the duration of such a consultation.

as well as any other similar information and statistics related to your interactions (scrolling, clicks, mouse movements) or the way you leave our Site.

When you visit the Site via a computer or cell phone, the Site Editor will process information from your computer, such as your operating system, the type of device, the browser used, and the dates and times of connection.

When you visit the Site via a mobile device, we automatically process data relating to the type of device used, the operating system used and your device identifier.

This information and data is collected automatically, in particular by cookies (performance and tracking cookies, functional cookies, technical cookies, navigation cookies, etc.) and web beacons. It is also collected and analyzed by third-party applications and tools, such as Google Analytics.

The Cookies we use allow us to Process the following Personal Data:

• IP address ;
• navigator ;
• browser version ;
• OS ;
• operating system version ;
• peripheral ;
• screen resolution ;
• referent ;
• type of referent ;
• entrance ;
• entry page ;
• the date and time of connection to the Site;
• sailing time ;
• place of consultation of the Site ;
• time spent on the Site ;
• page consulted ;
• transaction language ;
• language settings and preferences ;
• data relating to the pages of the Site consulted;
• the links you click on the Site; and
• the features or available Services that you consult on the Site.

The Site Editor will also record any information you enter in connection with your use of the Site.

You consent to such Personal Data being Processed by the Site Editor for the purposes of (i) optimizing your User experience when using the Site, (ii) tracking and analyzing Site traffic for statistical purposes in order to improve Site functionality and ergonomics, (iii) ensuring Site security.

Personal Data Processed through electronic communication protocols

In addition to the above, the Site Editor may Process information relating to your use of the Site through electronic communications protocols. The Site Editor will receive from you information related to your connection, such as network routing information (the location from which you are connecting), information about your equipment (the browser you are using), and the time and day of your connection.

Personal Data Processed in connection with the Customer's payment(s)

The Company does not have access to the information provided in connection with online payment for the Services.

However, you may transmit encrypted Payment Data via the Site, including (without limitation) credit card information such as :

• type of credit card ;
• name of credit card holder ;
• credit card number ;
• expiry date ;
• CVM.

Customer payments by credit card are processed by the payment provider SIX Group Ltd, Hardturmstrasse 201, 8005 Zurich, under its sole responsibility.

We do not have access to credit card numbers. For all credit card payments, the payment service provider SIX Group Ltd uses a secure payment system, SSL. The payment data you provide is encrypted before being sent to the server of the payment service provider SIX Group Ltd.

The payment service provider SIX Group Ltd is solely responsible for processing credit card payments.

The general terms and conditions and privacy policy of the payment service provider SIX Group Ltd apply exclusively to this Payment Data.

We do not act as a financial intermediary or payment service provider for transactions that take place via the Site, which are processed by the payment service provider SIX Group Ltd.

You consent to the Company processing payments through external payment service providers and transmitting your Personal Data to such providers for the sole purpose of completing the transaction.

You expressly agree to send your Payment Data to the payment service provider SIX Group Ltd, and to send any information requested by the latter.

You expressly agree to comply with the general terms and conditions of the payment service provider SIX Group Ltd, the company responsible for processing the payment, to pay it the commission provided for this purpose and to grant it all the banking authorizations necessary to make the payment with your credit or bank card.

The Company is not responsible for the content of the privacy policy and general terms and conditions of the payment service provider SIX Group Ltd.

Your card transaction

Credit card transactions are made at your own risk. The Company shall in no event be liable for any delay in the bank authorization of your credit card or for any damage or loss that may occur in connection with the credit card transaction made through the Site.

User payments can also be made via the PostFinance SA and TWINT SA platforms. The general terms and conditions and privacy policies of these companies apply exclusively to Users using their services.

Uses of your Personal Data

The following articles describe the different purposes for which We Process your Personal Data, and the different types of Personal Data that are used for each purpose. Please note that not all of the uses below will be relevant to every User.

In general, we Process your Personal Data in accordance with :

• applicable laws ;
• to provide you with the Services;
• to enter into a contract with you ;
• to manage our business and operations; and
• to communicate with you and for other general business purposes, such as conducting internal marketing and demographic studies and measuring the effectiveness of advertising campaigns.

We also use your Personal Data for security purposes and to ensure peaceful use of the Site by all Users.

Given the scope of our activities, we must also Process some of your Personal Data to satisfy legal requirements and to comply with all applicable laws and regulations.

Consent

The following uses of your Personal Data are based on your Consent:

• registration data ;
• data from cookies.

We use all the Personal Data mentioned above for customer service purposes, including responding to your inquiries. This generally requires the use of certain personal contact information and information regarding the subject of your inquiry (e.g., technical problem, question/complaint, general question, etc.).

We use information about your use of our Services and your contact details to provide you with our newsletter and/or marketing communications.

By ticking the box "I subscribe to the newsletter" and/or by ticking the box "I agree to receive marketing communications" in the pop-up window that appears when you create your user account, you expressly consent to Us Processing your Personal Data to send you newsletters and/or marketing communications until you unsubscribe.

Even if you have chosen this option, you can unsubscribe from our marketing communications and newsletter at any time.

You may revoke your Consent at any time for any use of your Personal Data by the Company. Please note that the withdrawal of your Consent will not affect the lawfulness of the Processing of your Personal Data on the basis of your Consent prior to its withdrawal. The Company cannot guarantee that your use of the Site will be the same as before the withdrawal of your Consent.

Legitimate interest

By browsing the Site, you agree that the Company has a legitimate interest in Processing the following Personal Data for security reasons, in particular to ensure lawful and peaceful use of the Site in full compliance with applicable laws and regulations:

• your geographical location ;
• your place of consultation of the Site ;
• the type of browser you are using ;
• the name of your server ;
• your IP address through which you access the Internet ;
• the date and time you access the Site;
• the Internet address of any websites from which you have directly accessed the Site;
• the links you click on the Site; and
• the functionalities or services available on the Site that you consult.

These Personal Data are Processed by the Company to prevent potentially prohibited or illegal activities.

This Personal Data is Processed in order to know who has interacted with the Site and to ensure that there is no cybersecurity threat and to have an initial verification of the User of the Site. Should a cybersecurity threat arise at some point, such Personal Data would enable us to identify the location of the threat.

In particular, We Process your Geographical Location Data in order to ensure that the Services will not be used in a country/area where it is expressly prohibited to use the Site in order to ensure that no legal action is taken against the Company.

This Personal Data is also used to ensure compliance with the General Terms and Conditions of Use of the Site and the General Terms and Conditions of Services. You agree that the Company has a legitimate interest in your full compliance with the General Terms and Conditions of Use of the Site and the General Terms and Conditions of Services.

Contract

By entering into a contract with our Company through the Site, you understand that we Process your Personal Data to perform the principal contract (including to communicate with you and charge your credit card).

Your Personal Data is absolutely essential for the performance of the contractual relationship between you and the Company.

By providing us with your Personal Data, you understand and agree that without it, we are unable to provide you with the Services.

You also understand that this Personal Data enables us to provide you with personalized support and to offer you Services tailored to your needs.

You consent to us Processing your Personal Data for the conclusion and performance of the contract between us.

In general

In general, the Site Publisher Processes your Personal Data mainly in order to offer and improve the Site and to offer a quality Service to Users.

Your Personal Data will be used for :

• offer all Site functionalities to Users;
• to allow the correct execution of all the functionalities of the Site;
• interact with Users;
• respond to Users' questions and comments; and
• provide the Services, perform the contract and invoice for the Services.

We also process your first name(s), surname(s) and contact details as part of the repair and maintenance services for the timepieces you entrust to us, in particular when we send your timepiece by post to the address you have given us.

The Site Publisher will also process your Personal Data for the purposes of /de:

• evaluate your eligibility to create an Account ;
• to better respond to your requests;
• continually improve the Site and/or Services;
• carry out studies and accumulate

  ull statistical data on User habits;

• Produce anonymous provisional reports for internal use and/or for external partners;
• manage your account ;
• answer your questions and emails ;
• send you a newsletter when you have subscribed;
• prevent illicit or illegal activities;
• ensure Site security;
• enforce the general conditions of use;
• access third-party services if you connect to your Account through third-party services;
• any other purpose expressly indicated to Users at the time of Processing.

With your Consent, the Site Editor may communicate with you in order to target your expectations in relation to the Services offered on the Site.

Create an account

The creation of an Account requires that you provide us with a certain number of Personal Data listed in article 6 above. Your Personal Data listed in the aforementioned article will be used for :

• allow us to create your Account on the Site;
• manage your account ;
• enforce the Site's general terms and conditions of use;
• ensure the portability of your data; and
• erase your Personal Data when requested to do so at the end of the retention period.

Interaction and communication

Your personal contact data (name, first name, postal and e-mail addresses, telephone number) will be used for :

• answer your questions and emails ;
• to better respond to your requests;
• send you our newsletter (if you have subscribed);
• provide you with useful information related to your business (provided you have given your consent);
• any communication required in connection with the Site and its features, including a change to the Terms and Conditions or Privacy Policy.

Internal research, analysis and safety

You agree that we may Process your Personal Data as listed in Article 6 for statistical purposes and to produce anonymous reports for internal use.

Other legal grounds

We may also disclose your Personal Data to third parties in the following cases:

• in the presence of a legal obligation ;
• as part of a procedure;
• in response to a request from a judicial or administrative authority;
• to protect our rights, our data, our safety or property or the public;
• to ensure compliance with the General Conditions of Use; or
• for collection purposes in the event of non-payment.

System and maintenance reports

For operational and maintenance purposes, the Site Publisher or a third party may collect files that record your activity on the Site (system logs) or use other Personal Data (such as IP or MAC addresses) for this purpose.

Google Analytics

This website may use Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf, including in particular the publisher of this website. Google will not associate your IP address with any other data held by Google.

You can disable the use of Google Cookies by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain functions of the Site. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To learn more about how you can stop being tracked by Google Analytics on the sites you visit, go to tools.google.com/dlpage/gaoptout.

Data sharing and communication

To subcontractors

Your Personal Data may be made accessible to persons responsible for the operation of the Site (administration, sales, marketing, legal, system administration) or to third parties (such as providers of technical services, hosting, IT maintenance) mandated by the Site Editor to process such Personal Data. An updated list of these third parties may be requested from the Data Controller at any time.

The Site Publisher undertakes to ensure that Personal Data processed by appointed third parties will be processed in accordance with this Privacy Policy.

Although the Site Editor may share your Personal Data with its service providers, such as the Site host or webmaster, we require that the Processing of your Personal Data is limited and carried out within the framework defined by the Privacy Policy.

The Site offering the Services has been created using "WordPress", a free online publishing platform belonging to Automattic Inc, whose head office is located at 60 29th Street #343, San Francisco, CA 94110, United States of America. This company is subject to the "Safe Harbour" and "Privacy shield" agreements between Switzerland and the United States of America.

Our webmaster is the sole proprietorship "DigitalEra, Hrnic", Route Mon-Repos 8, 1700 Fribourg (https://digitalera.ch/).

To meet a legal obligation or defend our rights

Your Personal Data may also be shared to respond to requests from legitimate governmental authorities or when required by applicable law, court order or government regulation, as well as when deemed appropriate for audits or to investigate or respond to a security claim or threat, or otherwise to defend the interests of the Site Publisher.

Hosting your Personal Data

The Site Editor undertakes not to transfer them to other companies located abroad without obtaining your prior consent or sufficient contractual guarantees.

Your Personal Data will be hosted on the servers of INFOMANIAK NETWORK SA, Rue Eugène-Marziano, France.

25, 1227 Les Acacias.

Security

The security of your Personal Data is very important to us.

The Site Publisher undertakes to treat your Personal Data appropriately and to take all technical and organizational measures to prevent fraudulent access, unauthorized disclosure, modification or destruction of your Personal Data.

The Site Publisher uses technology and security measures that comply with applicable standards, rules and other procedures to protect your personal information from unauthorized access, misuse, disclosure, loss or destruction. Industry-standard firewalls and password protection are also used to protect your Identifiable Information.

However, you acknowledge that use of the Internet is by definition not secure and may involve risks to your Personal Information. The Site Editor makes every effort to protect your Personal Data, but cannot guarantee or warrant that the Data you provide will be secure and protected from unauthorized access by third parties, for which we accept no responsibility.

It is your responsibility to ensure that the machine you use is properly secured and protected against malicious software such as Trojan horses, computer viruses and worms. You are aware that without adequate security measures (including a secure web browser configuration and up-to-date anti-virus software), there is a risk that the Personal Data and passwords you use to protect access to your Personal Data could be communicated to unauthorized third parties.

In the event that your Personal Data has been improperly accessed by an unauthorized person or by a person who has appropriated it, or if there is reason to believe that it has been, we are required by applicable law to notify you, and we undertake to notify you immediately of any infringement by e-mail or by notification and to inform you of the Personal Data concerned.

Rights of persons concerned

As a User, you may ask the Site Editor whether it is processing Personal Data about you, receive a copy of the processed Data (for this purpose, the Site Editor will require a copy of an official form of identification) as well as subsequently instruct the Site Editor to correct any erroneous Personal Data and/or delete any Personal Data.

You may, at any time, request access to your Personal Data Processed by the Site Editor, the modification of any erroneous information or the deletion of all your Personal Data Processed.

Users may also withdraw their Consent to the Processing of their Personal Data at any time.

The Site Publisher guarantees the portability of your Personal Data and undertakes to transfer your Personal Data to any third party service upon your written request.

If you wish to make use of any of these rights, please contact the Site Editor at the following e-mail address: watch-house@bluewin.ch. You may be asked to enclose a copy of an official identity document (ID card, driving license or passport).

The exercise of these rights is free of charge, unless your request is unfounded or excessive, in particular if you have already exercised this right several times in the last twelve months or if your request generates a significant volume of work for the Site Editor. In such cases, the Site Editor reserves the right to charge you an administrative fee.

The Site Publisher may refuse, restrict or postpone the communication of your Personal Data when it is entitled to do so, in particular if such communication would significantly affect the rights and freedoms of third parties.

Please note that any information copied by us may remain in our backup system for some time after your request for deletion.

Protecting your personal data by design and default

The Site Editor will implement, both at the time of determining the means of processing and at the time of the processing itself, appropriate technical and organizational measures, such as anonymization or, where this is not possible, pseudonymization, which must allow the principles of data protection, in particular minimization, to be implemented in an effective manner and to incorporate the guarantees necessary for the Processing of your Personal Data in order to protect your rights.

The Site Publisher will implement the necessary technical and organizational measures to ensure that, by default, only the Personal Data necessary for the performance of the envisaged processing is Processed. This obligation applies to the volume of Personal Data we Process, the extent of the processing, the retention period and access to it. These measures ensure that, by default, your Personal Data is not made accessible to an indeterminate number of third parties without your consent.

How long we keep your Personal Data

In accordance with applicable law, the Site Publisher will retain your Personal Information for a period of 5 years from your last use of the Site and/or Services, unless a different period is mutually agreed.

Data deletion and backup systems

In principle, any Personal Data that has been collected through the Site will be deleted upon termination of the Account or closure of the Site, unless there is a legal obligation to retain such data.

All data collected through the Site may be stored and remain stored even after termination of the Account, or closure of the Site, at least temporarily, in particular (notably) in the case of backup systems. Anonymous information or anonymized data may be stored without limit.

The Site Editor is of course not responsible for Personal Data that has been shared on or referenced by sites other than the Site.

Links

If certain pages of the Site contain links to sites or pages belonging to third parties, these sites or pages do not apply the same Privacy Policy.

If you choose to visit one of these third-party sites or pages, you will be redirected to these third-party sites or pages. We have no control over third-party sites or pages and therefore recommend that you refer to the privacy statements of such sites or pages for information about their procedures for collecting, using and disclosing Personal Information.

Legal compliance and enforcement

In the event of a legal obligation, the Site Publisher collaborates with government and legal representatives to apply and respect the law. In this case, we will transmit all your Personal Data to representatives of government, justice and private parties if we deem it useful and necessary to comply with our legal obligations.

to respond to legal actions or proceedings (including, without limitation, subpoenas with fines), to defend the property and rights of the Site Publisher, to protect public safety or any person, to prevent or inhibit any activity that may be considered or have the potential to be unlawful or subject to criminal prosecution. Regarding compliance, please contact : watch-house@bluewin.ch.

Contact the Site Editor

The Site Editor will endeavour to answer all your questions or concerns in relation to the processing of your Personal Data. You can contact the Site Editor by post at the following address: WATCHOUSE Sàrl, Rue du Grand-Pont 4, 1003 Lausanne or by email at the following address watch-house@bluewin.ch.

Should you consider that your Personal Data has been processed unlawfully or that the Site Editor has failed to meet your expectations in this respect, you may complain to the competent authority. We encourage you to contact the Site Editor with any complaints or concerns, but you are entitled to address your grievances directly to the appropriate authority.

Applicable law and jurisdiction

The Policy and all matters arising therefrom or in connection therewith (including non-contractual disputes or claims and their interpretation) shall be governed by Swiss law, to the exclusion of conflict of law rules.

All disputes, claims or differences between a User and the Site Publisher arising out of or in connection with this Policy shall be submitted exclusively to the competent courts of Lausanne, Switzerland, subject to appeal to the Swiss Federal Court.

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