Watch-House moves, the service changes and stays.

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Watch repair by mail order - Send us your watch, we'll repair it

Discover the watch repair service that convinced us more than 7,000 owners throughout Switzerland. My workshop, equipped with 20 years of experience and a customer satisfaction rating of over 95%, guarantees impeccable restoration to competitive prices.

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Concept

The Watch-House concept

Redefine watch care with our online service. Wherever you are in Switzerland, send us your watch. Our workshop takes care of everything, from meticulous repair to safe return to your home.

  1. Explanation of the problem

    Share with me the details of your watch's problem; an online form or a call is all it takes to get an initial assessment.

  2. Easy, secure shipping

    Receive a shipping kit from us, including secure packaging and insurance up to CHF 30,000 for your peace of mind. Your watch will arrive by recorded delivery, ready for its refurbishment.

  3. Diagnosis and repair

    I take charge of your watch for a precise diagnosis followed by expert repair. My aim is to restore not only its function but also its history.

  4. Enjoy your watch

    After a meticulous overhaul, your watch is returned to you, ready to take its place on your wrist, with the assurance of a job well done.

Services

Watch-House repair services

Benefit from our wealth of experience in repairing and servicing watches of all ranges.

Mechanical watches

Prices on request

Services for mechanical watches

  • Complete overhaul

    Disassembly, cleaning, lubrication and reassembly of the mechanical movement.

  • Parts replacement

    Repair or replacement of worn parts, including springs, gears and pivots.

  • Precision adjustment

    Meticulous adjustment of the watch to ensure optimum time accuracy.

  • Aesthetic restoration

    Case and bracelet polishing, glass replacement and dial restoration.

  • Restoration of antique watches

    Specialized services for vintage watches, including timepieces with complications and collector's watches.

  • Bracelet maintenance and repair

    Adjustment, repair or replacement of bracelets in leather, metal or other materials.

  • Degaussing

    Elimination of accumulated magnetism that could affect movement precision.

  • Leak test

    Watertightness check to guarantee protection against water and dust.

  • Postage included
  • Watch insured up to CHF 30,000
  • Fast repair

Quartz watches

Prices on request

Services for Quartz watches

  • Battery change

    Professional battery replacement with movement performance check.

  • Leak test

    Rigorous tightness control up to 10 bar to guarantee mechanism protection.

  • Movement review

    Diagnosis and repair of electronic components to ensure reliability and precision.

  • Quartz module replacement

    In the event of failure, complete replacement of the module to give the watch a new lease of life.

  • Aesthetic restoration

    Aesthetic care including case polishing and glass replacement to revive the watch's appearance.

  • Wristband service

    Wide selection of bracelets in leather and other materials, custom fitting and replacement.

  • Degaussing

    Degaussing service to eliminate magnetic interference affecting quartz watches.

  • Complete diagnosis

    Complete analysis to identify any operating problems and advice on future maintenance.

  • Postage included
  • Watch insured up to CHF 30,000
  • Fast repair

Want to see your watch working again?

The button below will take you to our quote request form. Describe the problem with your watch and we'll send you a quote as soon as possible.

Get a quote
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To my kind customers,

The Watch-House closes its doors at the Grand-Pont in Lausanne and relocates. The official closing date is November 29, 2024. To continue working with Watch-House, you can find us on the web at www.watch-house.ch. I'll continue to serve you remotely.

The news came very quickly, and organizing the move has not been easy. For those of you who have a watch at Watch-House, whether it's a small repair, a quotation to confirm, an overhaul to pick up or any other situation, I invite you to get in touch with me so that I can explain how to repossess your timepiece. 

In the next ten days or so, the phone number, which will not change, will be available again, or you can e-mail me at : watch- house@bluewin.ch to which I will respond to the best of my ability during the move. 

It has been a real pleasure to repair mounts in Lausanne over the past nine years. I'd like to thank you all for the confidence you've shown in me through the difficulties we've had to face.

Dominique Donzé

Your Grand-Pont watchmaker